Terms of Service
Last updated: November 20, 2025
1. Acceptance of Terms
By accessing and using LofiCozy ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
2. Description of Service
LofiCozy provides a web-based focus and relaxation tool featuring ambient sounds and text-based stories. The Service is provided "as-is" and is intended for personal productivity and entertainment purposes.
3. User Accounts
You are responsible for maintaining the security of your account and password. The Service cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
4. Subscription & Payments
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis (such as monthly or annually).
Privacy Policy
1. Information We Collect
We only collect information that is essential for the operation of our Service:
- Account information (Email address) for login purposes.
- Usage data (e.g., which soundscapes are most popular) to improve the user experience.
2. How We Use Your Information
We use the collected data to provide, maintain, and improve the Service. We do not sell your personal data to third parties.
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access.
Refund Policy
14-Day Money-Back Guarantee
We want you to be completely satisfied with LofiCozy. If you are not satisfied with your premium subscription for any reason, you may request a full refund within 14 days of your initial purchase.
How to Request a Refund
Simply contact our support team at support@loficozy.com with your order details, and we will process your refund within 3-5 business days. No questions asked.